Sour Dough Crackers

At Dipsmackerz, we are committed to delivering high-quality, homemade dips and chips that you will love. We take great care in packaging our products to ensure they arrive in perfect condition. However, in the rare event that your order is damaged during transit, we have established the following refund policy.

1. Refund Eligibility

Refunds are only available in cases where the product has been damaged during transit. We do not offer refunds for:

• Products that are not to your taste or preference.
• Products that have been opened, consumed or are partially used.
• Issues reported after 2 hours of receiving the order.

Welcome to Dipsmackerz, your go-to destination for delicious homemade dips and chips in Mumbai! We're thrilled to bring our fresh and flavorful products directly to your door. Please read our shipping policy carefully to ensure a smooth and satisfying delivery experience.

1. Shipping Areas

We currently offer shipping throughout Mumbai. For areas beyond Mumbai, please contact us directly for availability and shipping options.

2. Processing Time

• Order Processing: All orders are processed within 1 business day. We take pride in preparing our dips and chips fresh, so please allow us this time to ensure the highest quality.
• Order Confirmation: Once your order is processed, you'll receive a confirmation email.

3. Delivery Time

• Standard Delivery: Typically, delivery will be completed within 1-2 business days from the order confirmation date.
• Express Delivery: For urgent requests, please select our express delivery option at checkout. Express deliveries usually arrive within the same business day.

Note: Delivery times may vary based on the specific location, weather conditions, and other unforeseen factors.

4. Shipping Fees

• Standard Shipping Fee: Rs 50/- for orders below Rs 950/-.
• Free Standard Shipping: Enjoy free standard shipping on orders over Rs 950/-.
• Express Shipping Fee: Rs. 150/- (This fee is applicable for express delivery requests).

5. Packaging

Our dips and chips are carefully packaged to maintain freshness and prevent damage during transit. We use eco-friendly materials whenever possible to protect the environment.

6. Delivery Issues

If there are any issues with your delivery, such as a missing item or damaged products, please contact us within 12 hours of receiving your order. We will investigate the issue and work with you to resolve it promptly.

7. Delivery Instructions

Please provide accurate delivery information and any specific instructions to ensure timely and successful delivery. If you have special delivery requests, include them in the comments section during checkout.

8. Customer Support

For any questions or concerns about shipping, please contact our customer support team at +919892544394 or email us at dipsmackerz@gmail.com. We’re here to help!

Thank you for choosing Dipsmackerz. We look forward to delivering our homemade dips and chips to you soon!